Instagram Bot for Business
Billions of users on Instagram — your audience expects instant DM replies. Wsali connects your account, receives messages, and turns them into real sales opportunities through a smart bot and full automation.
Instagram Bot · Instagram Bot
Instagram Bot for Business — turn every DM into a real sales opportunity
An integrated SaaS platform for connecting your Instagram account: 24/7 AI bot, DM automation, product recommendations, agent handoff, and conversation flows — all in one dashboard with WhatsApp and Messenger.
- 2B+Instagram users
- <5sBot reply speed
- 24/7Smart bot + handoff
- AIConvert to leads
- 100%Unified inbox
Why Wsali for Instagram Bot?
We target the keywords business owners search for — and deliver real solutions
Instagram DM Automation
Full Instagram message automation: greeting, keyword replies, interactive menus, business hours, and agent handoff — professional Instagram DM Automation without coding.
Smart Instagram Bot
AI trained on your products and website. Replies 24/7 on Instagram DM, recommends products, collects customer data, and routes serious leads to your agent.
Connect Instagram account
Official Meta Business authorization — connect your account and receive DM messages in a unified inbox with WhatsApp and Messenger. Ideal for Instagram advertisers who sell through visual content.
Turn DM into leads
From Reels and Stories to conversation to purchase — the bot classifies customers, collects data, and converts interested leads into ready-to-follow-up prospects.
Instagram and Instagram Ads
Customer tapped "Send Message" on your Instagram ad? Wsali receives them instantly, replies intelligently, and completes the sales path — from ad to conversation to deal.
Full platform tour — 17 steps documented with screenshots
Every screenshot from the actual dashboard — detailed explanation of each feature: from connecting your Instagram account to launching a smart bot, conversation flows, and routing customers to your team.
Connect Instagram Business account
From Reels and Stories to sales conversation — in minutes
- Instagram Bot
- Connect Instagram account
Connect your Instagram Business account to Wsali — DM messages arrive instantly in a unified inbox with WhatsApp, Messenger, and TikTok. Never miss a customer from your post or Instagram ad.
1
Connect Instagram account — Meta Business authorization
From the dashboard, choose Connect Instagram, approve permissions — your business account is linked and DM messages start arriving in Wsali's unified inbox. Supports multiple accounts for different brands or branches.
- Official Meta Business authorization
- Multiple Instagram accounts support
- Instant DM message sync
- Integration with your Instagram campaigns
2
Unified inbox — Instagram with all your channels
Instagram conversations appear alongside WhatsApp, Messenger, and email on one screen. A sidebar shows customer data: orders, interests, and tags — serve them fast without switching apps.
- All channels in one inbox
- Instagram chats highlighted by channel color
- Quick search and filtering
- Instant reply or handoff to agent
DM message automation — smart auto-replies
Instagram DM Automation — from greeting to closing the sale
- Instagram DM Automation
- Instagram auto-replies
The heart of Instagram automation: instant greeting, keyword replies, interactive menus, business hours, and agent handoff — all connected to your account via Instagram Messaging API.
3
Instant greeting — a professional first impression
When a customer messages for the first time via DM — the bot greets them automatically: "Hello! How can we help?" with options: "Pricing" · "Order" · "Talk to agent". An instant impression that completes what your post or Story started.
- Automatic greeting on first DM
- Quick interactive options
- Customize text and options
4
Keyword-based auto-replies
When the customer types "price", "available", or "shipping" — the bot replies automatically. Multi-part reply: text, then link, then product image — sent part by part like a natural Instagram conversation.
- Exact or partial keyword match
- Multi-part reply: text · link · image
- Enable/disable per reply
5
قوائم تفاعلية — مسار محادثة بدون كتابة
Send interactive menus: "Choose product: perfume · clothing · accessory". Each option opens a submenu or sends a ready reply — a complete path guiding the customer step by step inside Instagram DM.
- Meta interactive menus
- Nested submenus
- Trigger by keyword or greeting
6
Business hours and conversation routing
Set your business days and hours. Outside business hours an automatic message is sent. Enable fair distribution (Round Robin) to assign new conversations to agents in rotation.
- Customizable business hours
- After-hours message
- Fair Round Robin distribution
7
Quick replies — shortcuts for agents
Create shortcuts like /price or /catalog — the agent types them in an Instagram chat and the ready message is inserted instantly. Save hours on repetitive answers.
- Custom shortcuts per message
- Instant insert in conversation
- Dynamic variables
Smart Instagram Bot — AI replies 24/7
AI trained on your products — sells, serves, and converts
- Smart Instagram Bot
- Instagram AI Bot
Not just canned replies — a smart Instagram bot that learns from your website and products. Answers DM messages automatically, recommends products, collects customer data, and routes serious leads to your agent — around the clock.
8
Train AI on your products and website
Upload a Sitemap or enter your site URLs — the bot crawls pages and extracts products, prices, and FAQs. Replies on Instagram with the same knowledge your team has — in natural language.
- Automatic crawl from Sitemap
- Ready industry templates
- Control allowed topics
9
Smart replies — intent classification and closing sales
"What's the price of product X?" — AI answers with price and sends purchase link. "I want to order" — collects data and hands off to agent with full summary. Understands customer intent and acts human.
- Automatic customer intent classification
- Send product links and images
- Hand off to agent when needed
Visual media — photos, Reels, and catalog
Send your catalog and receive customer requests inside the chat
- Instagram for Business
- Instagram catalog
Instagram is a visual-first platform — Wsali uses that: send product photos, catalogs, and short videos. Customers browse and order without leaving DM — from Reels to conversation to purchase.
10
Send product images and catalogs
من المحادثة أو عبر البوت — أرسل صور المنتجات بجودة عالية. AI يُرشّح المنتج المناسب ويرسل صورته تلقائياً عند السؤال عنه. كتالوج كامل داخل DM إنستجرام.
- Images · video · files
- Automatic send from bot
- Preview before agent sends
11
Receive customer requests with media
The customer sends a photo of the product they want, or a screenshot from your Story — it arrives in your inbox with full conversation context. Never miss an order from your content.
- Receive images and video from customer
- Save media in customer profile
- Instant reply or route to technician
Human agent handoff — seamless transition
From Instagram bot to your agent without interruption
- Instagram handoff
- Human Handoff
When the customer needs a human touch — the bot transfers to your agent with a full summary: what they asked, what was sent, and their intent. The agent continues where AI left off.
12
Smart handoff with conversation summary
AI detects a serious customer or "talk to agent" request — transfers instantly with summary: name, interest, last 5 messages, and tags. Agent starts confidently without re-asking.
- Automatic conversation summary
- Handoff by button or smart rule
- Instant agent notification
13
Multi-agent team — Round Robin and permissions
Add agents with specific permissions. New conversations are distributed in rotation. Manager sees everything — agents see only what's assigned to them.
- Multiple agent accounts
- Custom permissions
- Fair Round Robin distribution
Customer organization — tags, fields, and CRM
Classify Instagram customers for targeted campaigns
- Instagram CRM
- Conversation tags
Every Instagram customer is recorded in CRM: tags, custom fields, channel source, and conversation history — for targeted campaigns later on any channel.
14
Conversation tags — instant classification
During the chat, add tags: "VIP customer", "interested in product X", "came from Reels". Tags simplify filtering and targeted campaigns.
- Add tags during conversation
- Classify customers by interest
- Filter conversations by tags
15
Custom fields and unified customer profile
Create fields: city, customer source, expected order value. They appear in the customer profile and are used for filtering — whether they contacted via Instagram, WhatsApp, or Messenger.
- Text, number, and date fields
- Unified customer profile across all channels
- Export and filter by fields
Conversation flows — visual paths
Design the customer journey from first DM to closing the sale
- Instagram flows
- Instagram Flows
Visual flow studio: drag and drop nodes — question, condition, reply, handoff. Build booking, support, and sales paths for Instagram without coding.
16
Flow studio — build a visual path
Design a flow: "Did you see the post?" → Yes: "Which product interests you?" → No: "Watch the catalog". Each node runs automatically in the Instagram chat.
- Visual drag-and-drop editor
- Multiple conditions and branches
- Link to replies and handoff
17
Ready templates — booking · support · sales
Start from a ready template: product order, quote request, technical support, order follow-up. Customize for your business and launch in minutes on your Instagram bot.
- Templates by industry
- Full customization
- One-click activation
How does the conversation flow? — From Instagram to closing the sale
Four steps to turn Instagram DM into a sales channel
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1
DM message from Instagram
From Reels · Story · ad — arrives instantly in Wsali inbox
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2
Instagram bot replies automatically
Smart AI · product recommendations · pricing · 24/7
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3
Hand off to agent when needed
Conversation summary · Round Robin · seamless transition
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4
Close the sale and CRM follow-up
Tags · fields · reports · follow-up campaigns
FAQ about Instagram Bot
How do I connect my Instagram account with Wsali?
From the dashboard, choose Connect Instagram and follow authorization steps — your messages arrive instantly in the unified inbox with all other channels.
Does the smart Instagram bot reply automatically?
Yes. The bot replies instantly on DM, shows products and prices, and routes serious customers to your team with the full conversation history.
Can purchases be completed inside Instagram chat?
Yes. The bot guides the customer to complete the order, collects contact details, and sends purchase links — from question to sale.
Does it work with Instagram ads?
Yes. When a customer taps "Send Message" on your Instagram ad, Wsali receives them instantly and replies intelligently — from ad to conversation to deal.
Is the service available in Saudi Arabia and the Gulf?
Yes. The platform is built for Saudi Arabia and Gulf markets, with full Arabic support.
Ready to activate your smart Instagram bot?
Get a free demo — Instagram Bot for Business with full automation and AI