Multi-channel registration and booking
Customer service registers the customer and vehicle — or they book from the website — or they reach out via WhatsApp and AI books and confirms instantly.
Auto workshop management system · Workshop Management
Auto workshop management — inspection, WhatsApp approval, repair, and smart follow-up
Integrated cloud platform connecting your workshop to your website, WhatsApp Business API, and AI — from customer registration and booking, through vehicle diagnostics and WhatsApp customer approval, to repair execution and vehicle delivery with periodic inspection and oil change reminders.
- Auto workshop management system
- Customer approval via WhatsApp
- Diagnostic and inspection device integration
- Broadcast campaigns and maintenance reminders
- 6Roles and permissions
- 8Workflow stages
- 24/7Booking and follow-up
- 78%Return for maintenance
- 100%Cloud-based and secure
Integrated auto workshop management — from intake to delivery
Wsali connects shop floor, technicians, inspection, WhatsApp, and AI in one platform
Electronic diagnostics with inspection devices
All vehicle data from the inspection device is recorded automatically — inspection manager prepares the report and service advisor approves parts.
Customer approval via WhatsApp
The system sends the report, cost, and parts to the customer — once approved, they appear in the system and the vehicle moves to the technician bay.
Broadcast campaigns and maintenance reminders
Schedule periodic inspection and oil change messages — plus bulk WhatsApp campaigns for offers and holidays to bring customers back to the workshop.
Granular permissions — from general manager to technician
Six roles: general manager sees everything, service advisor manages approvals, and technician executes the repair
General manager
- Full visibility across all branches and operations
- Comprehensive financial and administrative reports
- Staff and technician permissions
- Broadcast and marketing campaigns
- Performance and profit analytics
Workshop manager
- Daily operations and technician management
- Work order and repair tracking
- Inventory and spare parts management
- Productivity and performance reports
Service advisor
- Visibility into everything happening on the shop floor
- Approve inspection reports and parts
- Send repair quotes to customers via WhatsApp
- Track customer approvals and move vehicles
- Vehicle delivery and after-sales service
Inspection manager / technician
- Capture inspection data from diagnostic devices
- Prepare technical reports and recommendations
- Identify required parts
- Upload inspection photos and reports to the system
Technician / shop floor staff
- Receive approved work orders
- Communicate with managers and add notes
- Request and receive parts
- Update repair status in real time
Customer service
- Register customers and vehicles
- Book appointments on behalf of customers
- Answer inquiries via chat
- Vehicle status tracking for customers
Eight stages — from customer registration to vehicle delivery
Fully automated journey connecting shop floor, inspection, WhatsApp, and technician bay
Customer registration and booking
Customer service, website, or WhatsApp with AI — register customer and vehicle details and schedule appointments
Vehicle intake and initial inspection
Vehicle check-in to the shop floor — initial inspection and condition documentation before full diagnostics
Comprehensive inspection with advanced equipment
Connect inspection device to the system — automatically capture all vehicle and fault data
Technical report and parts list
Inspection manager prepares the report — service advisor approves and specifies required parts
Customer approval via WhatsApp
The system sends the report and cost via WhatsApp — customer approves with one tap
Execute work and maintenance
After approval, the vehicle moves to the technician bay — parts are issued and status is updated
Final testing and quality assurance
Post-repair inspection — confirm work quality before delivery
Delivery and after-sales service
Deliver vehicle to customer — schedule periodic inspection and oil change reminders
The secret:
Every stage connects to the next — customer WhatsApp approval automatically moves the vehicle to the technician bay, the technician receives parts and updates status, and the customer gets notified at every step without calling the workshop.
Everything your workshop needs in one platform
Eight integrated modules — from booking to broadcast campaigns
Multi-channel registration and booking
Register customers via customer service, website, or WhatsApp with AI
- Book inspection and maintenance appointments
- Complete vehicle data entry
- Instant WhatsApp confirmation
- Shop floor waitlist
Electronic inspection and diagnostics
Connect diagnostic devices to the system — automatically capture all vehicle and fault data
- Diagnostic device integration
- Detailed technical reports
- Photos and video of faults
- Vehicle inspection history
Customer approval via WhatsApp
Send report, cost, and parts — customer approves from their phone
- Detailed repair breakdown
- One-tap approval
- Track approval status in real time
- Archive of all approvals
Parts and inventory
Log required parts, manage inventory, and issue to technicians
- Parts list per work order
- Low stock alerts
- Supplier integration
- Parts cost in the report
WhatsApp Business API for workshops
Confirmations, reminders, approvals, and repair status updates — all on WhatsApp
- Periodic inspection reminder
- Oil change reminders
- Notification at every repair stage
- Marketing broadcast campaigns
AI for booking and follow-up
Wsali bot books appointments, answers inquiries, and follows up with customers 24/7
- Automatic booking via WhatsApp
- Answer maintenance questions
- Smart scheduled reminders
- Transfer to customer service
Technician bay management
Each technician has an account — receives orders, communicates with managers, and updates status
- Approved work orders only
- Internal team chat
- Technical notes on every vehicle
- Track repair time
Broadcast and marketing campaigns
Bulk WhatsApp campaigns — offers, maintenance reminders, holidays, and workshop customer targeting
- Bulk broadcast without blocking
- Oil change and inspection offers
- Holiday and occasion greetings
- Campaign and engagement reports
🤖 Wsali bot integration
AI books appointments and follows up with your workshop customers
The same Wsali bot trained on your website data — in workshops, a ready-made "auto workshop" template is loaded: books inspection and maintenance appointments, answers oil change and periodic inspection inquiries, and schedules reminders automatically.
- Book via WhatsApp Customer sends a message — the bot shows services and availability, completes booking with instant confirmation
- Scheduled reminders Periodic inspection · oil change · seasonal maintenance — WhatsApp messages scheduled per vehicle data
- Repair status tracking Customer asks about their vehicle — the bot answers from the current work order status without interrupting the technician
- Transfer to customer service For complex cases or on customer request — instant handoff with full conversation context
Customer registration channels
- Customer service — manual registration in the system
- Website — self-service booking for inspection and maintenance
- WhatsApp + AI — booking and follow-up 24/7
- Website chat — the same trained bot
- Instant WhatsApp confirmation after every booking
- Schedule inspection and oil change reminders
Same Wsali bot logic from the AI page — customized for workshops: booking, inspection, approval, and maintenance follow-up.
✅ Customer approval
From technical report to customer approval in one tap
Inspection manager records device results and prepares the report. Service advisor approves and specifies parts. The system sends everything to the customer via WhatsApp — diagnosis, parts, cost. Once approved, it appears in the system and the vehicle moves to the technician bay where parts are issued and work begins.
- Detailed technical report
- Parts list
- Total cost
- Instant approval
What happens after approval:
- Log customer approval in the system
- Create work order for technician
- Issue parts from inventory
- Notify customer when repair starts
- Real-time updates at every stage
- Ready-for-pickup notification
Comprehensive workshop performance analytics
General manager dashboard — revenue, technicians, inventory, and campaigns
- Total registered customers and vehicles
- Active and completed work orders
- Real-time revenue and expenses
- Performance by technician — repair time and quality
- Parts inventory and alerts
- Broadcast campaign and engagement results
850+Customer
420Monthly work orders
78%Maintenance retention
96%Customer satisfaction
FAQ — auto workshop management system
What is Wsali's auto workshop management system?
Integrated cloud platform connecting your workshop website, WhatsApp Business API, and AI — from customer registration and booking, through inspection and WhatsApp approval, to repair execution and vehicle delivery with periodic maintenance reminders.
How does the customer approve a repair?
After inspection, the service advisor prepares the report and parts list — the system sends them to the customer via WhatsApp. Once approved, they appear in the system and the vehicle automatically moves to the technician bay.
Does it integrate with diagnostic devices?
Yes — everything from the inspection device is recorded in the system: fault codes, readings, and diagnosis. The inspection manager completes the report and submits it for service advisor approval.
How do periodic maintenance reminders work?
The system schedules automatic WhatsApp messages based on vehicle data: last oil change date, periodic inspection mileage, and maintenance dates — with bulk broadcast campaigns for all customers.
Does it support marketing broadcast campaigns?
Yes — via the Wsali WhatsApp platform: bulk broadcast to workshop customers, oil change offers, inspection reminders, and holiday greetings — with delivery and engagement reports.
Does it integrate with the AI bot?
Yes — Wsali bot books appointments via WhatsApp, answers maintenance inquiries, and follows up with customers. A ready-made "auto workshop" activity template is loaded and trained on your workshop's services and pricing.
Transform your workshop into a smart repair operation
Book a demo and see how Wsali connects inspection, approval, repair, and marketing in one workshop platform