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AI · Auto-reply bot · Smart training
AI reply bot — trained on your site data and closing sales
Discover how the Wsali system works: it receives the customer message from WhatsApp, site chat, or any channel, analyzes context and links it to your stored site content, then replies with AI according to your rules — or hands off to an agent or completes the sale. A real experience from the dashboard, step by step.
- AI reply bot
- AI auto-reply bot
- Train the AI bot on your site data
- AI-powered customer service development
How does AI reply to customers?
True harmony between the system and AI — from message intake to sale completion or handoff
Context analysis
The system identifies the channel, customer country, conversation history, and key links from your stored site
AI responds
Replies according to training: your rules, prices, offers, and crawled content — in under 5 seconds
Action or handoff
Complete sale · Send link · Collect data · Hand off to agent · Schedule call
The secret:
The system never lets AI guess — it sends full context: linked page content, allowed and blocked rules, catalog prices, and conversation history. That is why replies are accurate and aligned with your policies.
AI reply bot training — every dashboard step explained
19 real steps from the Wsali system — with screenshots and detailed explanations
01
Industry templates — AI reply bot training for your business field
Start with a ready-made industry template: e-commerce store, clinic, workshop, real estate, education, hosting, and 20+ sectors. The AI reply bot loads pre-built instructions for your field, then you customize how customers are addressed (Dear + name, Mr. + name, etc.). You can merge the template with existing settings without losing what you built.
- Ready-made industry templates for 20+ sectors
- Customize salutation style and identity
- Merge with existing training or replace it
- Automatic crawling of paths like /products/
02
Define service countries — AI reply bot by customer location
The AI reply bot automatically detects the visitor's country via IP or mobile number. Choose service countries (Saudi Arabia, UAE, Kuwait, Bahrain, Oman, Qatar…) or select "Gulf countries only" with one click. For out-of-scope visitors: a custom apology message is sent automatically — full control over who talks to the bot.
- Automatic visitor country detection
- Custom message for visitors outside service area
- Quick filters: Gulf · All · Clear all
03
What does AI do? — precise control over tasks and roles
Choose the AI reply bot role: sales and customer support, technical support, consulting, or custom. Enable tasks: send product links, mention prices, suggest products, request contact details, explain shipping and payment, hand off to an agent, schedule a call… with an option for "strict adherence to the allowed list".
- Ready-made roles: Sales · Support · Consulting
- 12+ tasks you can enable or disable
- Handoff to staff and call scheduling
- Strict adherence to allowed topics
04
Reply rules — what AI must and must not do always
Define what the AI reply bot must do in every reply: mention the company name, suggest the next step, ask about the product, confirm the price from the list. Forbidden: inventing prices, unauthorized discount promises, discussing competitors, or giving medical advice. Quick-action buttons for common rules.
- Mandatory rules in every reply
- Safeguards against errors
- Quick-action buttons for common rules
05
Allowed and blocked — stronger than thousands of site pages
Even with thousands of site pages: the "allowed" and "blocked" list in the AI reply bot outweighs any other content. Define allowed topics: services, prices, offers, shipping, warranty, booking, order tracking, handoff to rep… and blocked topics: competitors, politics, religion, unwritten promises.
- 20+ topics allowed with quick-action buttons
- Clear blocked list
- Custom reply when the question is out of scope
06
Site crawling and content retrieval — training from your links and Sitemap
Paste your site links or upload a Sitemap — the AI reply bot crawls up to 80 links, extracts text, products, and prices, stores them in the knowledge base, and builds replies from them. It recognizes images and site links without manual entry for everything.
- Crawl up to 80 links per run
- Sitemap and manual link support
- Store content and send it to AI
- Recognize images and site links
07
Pricing and offers — closing sales inside chat
Enable in the AI reply bot catalog price mentions, live prices, and automatic purchase links. Enter current offers and define how it talks about price: ranges, "starting from", or handoff to an agent for exact pricing.
- Live prices from the catalog
- Offers and discounts embedded in replies
- Automatic purchase links
- Hand off to agent for complex pricing
08
Business knowledge — details not in the catalog
Add to the AI reply bot what does not appear in the catalog: detailed product descriptions, FAQs in Q/A format, and company policies (shipping, returns, payment). A layer that complements crawling and makes replies more accurate.
- Additional product description
- Custom FAQs
- Shipping, return, and payment policies
09
Learn from staff replies — the AI reply bot mirrors your team's style
The AI reply bot saves "customer question → staff reply" pairs from real conversations (excluding AI replies). Choose which staff members it learns from, and import from the last 90 days — with staff performance analysis, response speed, and conversion rates.
- Learn from real human replies only
- Filter by role or staff member
- Import 90 days of conversations
- Staff performance and handoff analysis
10
Links the AI reply bot shares with customers
Enable "Allow sending links to customers" and define links the AI reply bot shares automatically: main store link, catalog, offers page, and WhatsApp link. When a customer asks about a product or offer, it sends the right link instantly — no manual copy-paste.
- Store and catalog link
- Offers and discounts link
- WhatsApp link for direct contact
11
Communication and handoff to agents — the AI reply bot knows when to stop
Enter your Google Maps link, company phone, business hours, first-reply greeting, and closing message with a suggested next step. Most importantly: define "when to hand off to a human agent?" — large contracts, complaints, legal requests, special discounts. The AI reply bot handles what it can and intelligently routes the rest.
- Contact information and site maps
- Custom greeting and closing
- Human agent handoff rules
12
Reply style and automation — AI reply bot personality
Choose reply length (detailed, 4–6 sentences), reply tone (customer service agent recommended), language (Arabic/English auto-detect), plus additional style and high-priority custom instructions. Enable "AI auto-reply" on WhatsApp and site chat — the AI reply bot works 24/7 with your company's personality.
- Reply length, tone, and language
- High-priority custom instructions
- Enable on WhatsApp + site chat
13
Sites and tags — AI reply bot for every domain and section
Create a Tag for each site or section: display name, ID, widget name, site domains, and path segments (/shop, /services). When a customer visits a specific path, the AI reply bot automatically selects the right training. Connect WhatsApp Business and multiple channels per tag.
- Multiple tags for different sites
- Automatic linking by domain and path
- WhatsApp + site chat per tag
14
Detailed training fields — AI reply bot knowledge base
Seven fields to feed the AI reply bot: FAQs, policies, products (text for AI), allowed reply topics, blocked topics, pricing instructions, and when to hand off to an agent. Each field is sent to AI as strict rules — more accurate than any generic crawl.
- FAQs and policies
- Products and allowed/blocked topics
- Pricing and transfer instructions
15
Crawl scheduling and Sitemap role — automatic AI reply bot updates
Set content refresh rate (weekly recommended), pages per crawl cycle, and active template. After crawling: automatic analysis and fill of "allowed/blocked" and knowledge. Understand each Sitemap role: products, articles, services, static pages — the AI reply bot classifies content and updates knowledge.
- Weekly or manual scheduling
- Automatic crawl and analysis after completion
- Classify products · services · articles
16
Additional training data — customize the AI reply bot for your business
Enter your website URL, company overview, offers page link, payment and transfer details (sent verbatim without fabrication), text offers and discounts, and links to auto-generate FAQs. The AI reply bot uses this data when customers ask for a "payment account" or "transfer number" with 100% accuracy.
- Overview and custom offers
- Accurate payment and transfer details
- Generate FAQs from links
17
Customer salutation — the AI reply bot addresses your customers respectfully
Choose salutation titles: Dear brother + name, Sir, Engineer, Professor, Dear… You can select all or customize per site. The AI reply bot picks a different title in each message and varies between them — natural conversation, not robotic.
- Multiple customizable salutations
- Global or per-tag setup
- Automatic variation in every reply
18
Upload and add Sitemap — feed the AI reply bot from your site
Add a Sitemap link (e.g. site.com/sitemap.xml) or upload up to 10 XML files. Choose the site, source role, and content language. Enable "Start crawling immediately" — the AI reply bot imports products and merges other pages into training knowledge.
- Add a link or upload files
- Set source language and role
- Instant crawl on add
19
Crawled site content — AI reply bot training monitoring dashboard
Track everything the AI reply bot learns: Sitemap sources, discovered links, successful pages, crawl failures, and stored characters. Monitor server storage usage and the merged training version — full transparency into what the bot knows about your site.
- Real-time crawl statistics
- Successful and failed pages
- Storage space monitoring
Sitemap upload and site crawling — core AI reply bot training
When you upload a Sitemap or paste site links, the AI reply bot via the Wsali system does the following:
- Page crawling and extraction of text, titles, and prices
- Image and media analysis linked to products
- Internal link indexing and knowledge map building
- Store content in the training database
- Send the right context to AI with every customer question
When a customer asks about a product or service, the system searches stored content, identifies the most relevant links, and passes them to AI to build an accurate reply — not generic memory-based answers, but from your actual site.
Why is the Wsali bot different?
AI customer service development with full control — not just a ChatGPT add-on
Control routing
Define its role, tasks, what it must do, and what is forbidden — replies follow your policies, not random judgment
Sales completion
Live prices, offers, purchase links, and customer data capture — from question to sale
Hand off to staff
When complexity arises or the customer requests it: instant handoff with full conversation context
Performance analytics
Response speed, conversion rates, staff performance, and learning from your team's best replies
FAQ about the AI bot
What is the AI reply bot in Wsali?
A system that automatically replies to customer messages via WhatsApp, site chat, and other channels, trained on your website data and business rules, with agent handoff or sale completion.
How is the AI bot trained on my website data?
Through three methods: crawl site links or Sitemap, manually enter business knowledge (FAQs and policies), and learn from your staff replies in past conversations. You can also apply a ready-made industry template.
Can I control what the bot says?
Yes, fully: allowed and blocked topics, mandatory rules, salutation style, service countries, allowed tasks, and strict adherence to the allowed list.
How does it help improve customer service?
Instant 24/7 replies, reduced wait times, smart agent handoff when needed, team performance analysis, and continuous learning from best practices inside your company.
Does it recognize website and product images?
Yes, when crawling the site the system analyzes images and media and links them to content, so AI can use them in replies and recommendations.
Start training the AI bot for your website today
Book a demo and see how the bot replies to your real customers — with your site data and rules